Recent content by jolico

I didn't have that particular number, but did manage to speak to parts this morning and they will be shipping out the solution to the problem, Thanks for responding and posting the number Gary

Good evening, I was wondering if parts closes for the summer, anyone ???? I have not received a return email or phone call from them since may 25/17. Now the machine has sat for 14 days while the problem was rectified and I have paid for the motor and cable to be flown in at a cost of $200.00...

Thanks to Tech support they managed to see the problem through a Picture I sent and pointed it out. I have uploaded the pic of the problem if anyone is curious, This is inside the accumove 2

Update Turns out lower left chip on the circuit board which is the Axis 2 motor connection is burnt need to order a new circuit board

Changed the backlash washer and cleaned the main screw and now can move the gantry by hand. When I switched the cables, the problem went to the other motor it would not engage and I could turn the pulley by hand with no resistance. Would this indicate a drive card issue and if so is it a matter...

Update ; Parts in today, I changed the stepper motor and motor cable the issue is still there. When the machine is powered up I can still turn the pully by hand on the new motor. Even manually pushing the gantry is very difficult on the 1 side. Have cleaned all parts along the way no dirt...

I did order a cable also, they should be in today as im in Canada so it takes a few days, once installed will update you

when the controller is off the one side turns easily but the other difficult the machine is three years old and I do have the round xlr connections. Thanks for your help I will proceed to purchase new motor Gary

yes one is very hard to turn by hand the other works fine, spoke with parts people and they suggest to test the cable and the drive card before ordering new motors. Apparently if I change 1 to the new upgraded motors I will need to change both. But I have no idea on how to do this Gary

Does anyone know the procedure to test the drive card on a 4x4 with accumove 2 any help would be appreciated Thanks Gary

Good day, was wondering if anyone has possible advice. I have a 4x4 table and finished cutting yesterday, this morning went to run a job and the right drive motor to off as usual but the right didn't move, after checking table square etc and manually brining the gantry back after shutting down I...

That seems to have solved the issue. I figured it was going to something like that. Thank you.

We have purchased an additional license for CAD/CAM and are running on 2 different computers. The newer licence came with a slightly more updated version than our first license. After we complete a design in the newer version, we are unable to save it as a GM File. The only two options in the...

Just to update on the issue, it turned out to be a file in the in the wrong folder not allowing the VMD software to find it. Thanks to all for the assistance.

To answer your question and in case others run into this issue the error comes up as C:\Programfiles(x86)LincolnElectric\TorchmateControllerData\Scripts\TorchmatePlasma.AMCIcontains an incorrect Path If I press ok to continue then it says Macro or Subroutine not found [ ]